MUST READ!! MUST READ!!! I had to update from previous review, They replied to my bad review And told me to contact them which I did. This is the first bad review I did and later after this you will see the second part ! Where do I even begin really! grab a coffee as this is diabolical. I have given Pc World every chance for it not to get to this point. I would give minus 100 if I could that's how bad PC World is. I'm 38 and I once before had a problem with PC World when I was in my 20s but I thought they surly cant still be bad but omg they are even worse that I could possibly imagine. Hoped they improved! Anyone reading this I'm not one for complaining and I even work in retail and deal with complaints and situations so I'm fully aware that public can go a bit far but this is too much I have to write on here to warn anyone to NOT buy from pc world ever unless you want endless hassle. Here is my story! So the build up to xmas 2021 I wanted to buy a brand new HP Omen pc worth £1500 and I went into store to place this order as I wanted it for xmas day as it was a present. I paid £10 delivery for special delivery to get it on xmas eve all ready to wrap up for xmas! while I was working on xmas eve I get a nice message from Pc World saying as requested your delivery date has changed to the 29th!! I was shocked!! called DPD and had argument with them as they said I changed the delivery date!! what idiot would pay £10 for xmas delivery to then change it after xmas when the pc was a xmas present but the low educated person on the phone couldn't understand that. So off I went to the store to find out what was going on, to find my item was now being sent to me on the 29th and as you could imagine I was fuming as it was a xmas present, ruining my whole xmas. I asked for a refund of my £10 special delivery I never got!! I got told I should be able to get you the £10 refund Should!!! I think not!! like you will refund me that £10. I got no decent apology or anything and the lady even said this happened to her! After this I waited until the 29th to finally get my pc to open it and see they sent me a complete wrong pc!!! Next min the computer I did order online changed and it was updated to this pc I got sent so they advertised something online which I paid for and they must of known they didn't have it or had the details wrong so they sent me a different pc. They miss sold me and false advertised. After this I returned the computer to the shop and again no decent apology and I got refunded the pc money but no compensation when I asked. They said I can get compensation online after saying how disgusting this was. From there I went back and fourth with online chats and over the phone and giving them chance after chance as I will go to the ombudsman if not fixed. Pc world does not care and this went on so many times I've actually lost count, I've been hung up on and told they can give me £10 compensation!!! £10!!! that's my original special delivery money I paid for. in the end they said they will give me £50 and I just accepted even though I should have more as they were doing my head in. But!!! this money never arrived even after getting a ref code for it and I'm still waiting after more multiple calls and being told it will arrive in a few days and then a few weeks go by and still nothing!! Then I got hung up on again and I have been so patient and not raised my voice at them once. not my style to do that. so its now Feb the second and I went into the store and asked to speak to the store manager to fix or just give me £50. No can do they said I have to wait a further week!! to get a reply to an email he has now sent! I doubt I will hear anything. ADDED TO MY PREVIOUS BAD REVIEW! Above this is what I left in Google reviews and trust reviews so I will carry on with my on going situation as it’s now madness. So I never heard from anyone after the store manager left a email to important people he told me that will contact me. I had zero contact!! So I left left bad reviews and I had curry’s, pc world send messages on here to make out they care. I called this number they left and I get through to an automated system where eventually I spoke to a lady and I had to explain my situation for the 10th millionth time. Thought I would get somewhere and was promised I would get a call on Monday! 3 went past and past the day she said she would call. Never got this call so I called up and again I was promised to be called the next day and booked the day off so I don’t miss. They never called!! I called again every time I have to repeat my situation and I asked to spk to a manager. I was told I will see if I can find one. 20 mins I was on hold for the same person to tell me “my manager said I’m right” you can’t get a £50 gift cards. I’ve got photo evidence of pc world saying they will pay in my bank. I don’t want a gift card! Plus they broke the law FCA! I’m creating a Facebook page for customers like me to protest outside their shops