Absolutely shocking customer service. I have had my TV for 6 months, it has been faulty for the last 2. On 2 occasions you have failed to pick it up at the arranged time. I have then packaged it up and taken it into the Winterstoke Rd, Bristol Branch. They said it would be back in a week. I then called up on the date it was due back in, only to be told it cannot be found. It then took you 5 days to tell me if still cannot be found. It is now going to take you 3 days to offer me a voucher for the price of the TV that you have lost. I originally purchased the TV after visiting 3 branches that day because it was the last one you had. It is now a discontinued TV. You have to give me the exact model if not better. I am not paying anymore money towards a newer version. I have been paying insurance on the TV and you expect me to pay money towards a new TV because you lost my last TV. Sort yourselves out. If I don't get a new TV in 3 days you will hear a lot more from me.