I have spent well over 3 hours (yesterday and today) trying to contact your firm about the status of this repair (at my cost)-without success. Your automated system did not recognise the repair number nor my telephone number even though both are clearly printed on the docket. Your useless customer service system will not allow me to speak to a real person about this problem. I returned the item on 2 December because the battery lasted only 4 hours playing music when it is supposed to last 30 hours. The local store in Stockport (2828) said they would call me when the repair was done. That has not happened. I think 5 weeks is long enough. Your customer service is frankly abominable. I was not prepared to wait any longer and went to the store to obtain a full refund for the items I bought on 27/10/16, so that I can purchase a similar product from a more trustworthy source.