I bought a pair of sennheiser headphones that cost 350£(which is a lot of money for me) a week ago in the Luton airport store, the headphones were 20£ off and the employee told me it's only because it's the last one and the box is open. I believed him and bought them and was off to my flight ... I then found out that they were missing the original micro USB cable and the original carry bag was damaged. Immediately when I landed I sent their costumer service an email with the electronic receipt they sent me explaining everything that happened. Their only solution is for me to fly back to London or to give the headphones to somebody that will physically take the headphones back to the store inspect the headphones and change them for me. I told them that they must handle the repercussions of the lies that I've been told by their representative and at least let me send the headphones back via mail and they said no. very poor costumer service, it does show like the many reviews I read that they only care about the sale and don't care about the clients. BEWARE!