Yesterday we were looking for a cheap laptop for my wife's mother and saw the ideal model advertised by PC World: a Dell Inspiron 17 5000 17.3" laptop with i3 6100U processor, at a price of £479.99. My wife ordered this online for collection from the Rochdale branch of PC World, and printed out the confirmation with reference number to take with us to the outlet. I never shop at PC World as I have heard so many adverse reviews of the company but, as this laptop was exactly what we wanted at the right price, we thought we'd take it up regardless of my reservations. I was not disappointed! We set off to Rochdale this morning, from Cheadle, a 34 mile journey by road, and on arrival at PC World handed over our reservation confirmation, only to be informed by Taahir (Management Team) that they did not have this model in stock. His only explanation was that someone had mistakenly listed the display model as the one reserved for us, and offered us a 10% reduction on the price. Quite apart from the fact that I would expect a much greater reduction than 10% for the supply of a used display model, when we came to examine it we found very noticeable marks on the top surface which had been hidden from view whilst the screen was raised vertically (I took the precaution of photographing this damage). This offer was immediately rejected by us because the laptop was to be a gift for my wife's mother. Taahir then informed us that a new model was available at their Middlesbrough branch and that he could arrange for it to be delivered to our nearest PC World branch. He promised to telephone us before the end of business today to let us know whether he had achieved his promise. Needless to say, at 9.10pm, we have still not received the promised telephone call. I have the print-out of our reservation confirmation and also copies of their web page on which the laptop is still advertised. On neither case is there any mention of the model being used or ex-display, and we regard it as being advertised as a new model. On that basis, I assume that PC World is guilty of false advertising and possibly of fraudulently attempting to sell a used item as new.