Let me be very clear if I could have marked my review as zero stars I would have gladly done this. I purchased an acre laptop and took out the knowhow cover. Since the beginning my laptop has had the hard drive replaced and DVD drive replaced on more than one occasion. Let me be clear I still have the same issues with DVD drive crashing and the hard drive quite obviously still having issues because at times laptop refuses to actually load anything. I have handed in this laptop on so many occasions and logged complaints a few times now and every time get told the company use a different system to log notes if you go instore and separate ones for engineers and if you call on the phone. Now due to this my calls and conversations always seem to be half updated all over the place. Now on my last visit to the store I firstly had my laptop returned without my charger so this had to be replaced. I also found that the issue with my mouse not working was worked on by some obviously untrained engineer. As all he was capable of doing to repair mouse issue was download th drives again. Something which an amateur like myself had already tried and figured out it fixed the problem temporarily until I switched laptop off again. This also proved that no thorough checks were done on the laptop like pcworld claim they do as if he did he would have discovered this. So on returning the laptop again for the 50th time I have been told the laptop is fixed. I went to pick it up and waited 20 minutes whilst 5 members of staff had a chat amongst themselves. Finally having speaking to a knowhow representative who discovered they had no idea where my laptop was and double checked my text to confirm laptop was meant to be ready (because I cant read Englishl lol) . I had no apology whatsoever and got told this would need to be investigated and they'll get back to me at some point in the day on my mobile. So now after being refused a replacement because so many parts of the laptop have been replaced I've ended up with my faulty laptop being lost and still had no call about it. Will be looking into my legal rights moving forward because think I've been patient enough.