It's a shame there is no 0 star option because that is by far what I would give this poorly ran company. I spent £1,000 on a laptop... the minute I got it out the box and tried charging it up the charger was faulty... however that was no issue as we knew they would give us a painless exchange (which they did do) so once receiveing the exchanged laptop and using it on and off for 2/3 months it then formed a software issue... the "Know-how" team (or as I like to call them "don't know how team") said it would take maximum of a week to repair and if it wasn't done by then we would be entitled to a full refund, baring in mind this was already causing a major inconvenience we put our hands together and preyed it would take less than a week... which surprisingly it did! However we got the text to collect the laptop... we went to get it and low and behold as soon as she pulled it out the box it had 3/4 dents in the top lid of the laptop... how they got there I have no idea but they where not there when we handed it over to the "don't know how team" Awful company, please don't waste your time and money going there or purchasing there products, thank you (I hope PC World see this)