Plymouth PC World. Visited 20th September 2017. We went after doing online research of approx what we wanted. We narrowed it down to the one we wanted, without having to ask anybody for help as there were two sales assistants, one was busy with an elderly couple, the other was going from shelf to shelf Checking the various laptops. We asked the latter if he could Check if in stock. He wasn't exactly enthusiastic but begrudgingly did stop to check availability. He then told us it had been discontinued so he couldn't help. And that was that. No offer of an equivalent or could he suggest a comparative laptop. Also, if it's discontinued and no stock anywhere as he pointed out, why is is still being advertised online and a model in store?? Anyway, as we had driven there especially, we went back to look again, found ourselves a slightly more expensive model. All we wanted to find out was if this one was in stock. We waited for a sales assistant, the first one was still busy serving, the other one we had asked earlier was so grumpy and apathetic we didn't bother with him as it was quicker to look it up online ourselves. Guess what, no stock. What a waste of time. We had been in store for over thirty minutes. All we wanted to know was which out of the two we had narrowed down ourselves were in stock to buy. Obviously far too much trouble to get an accurate answer in person or on your website. So well done, you lost yourself a sale of approx. £750.00 . We just wanted to buy a laptop, not have it demonstrated or set up. How basic is that for a store to achieve.