Hello guys I have been shoping at currys for a little over 10 years when i left my mum & dads house. I would say we have spent 10 to 15 thousand in that time. We have taken out care plans on two products are cooker and lap top the cooker has been replaced 3 times due to it being dangerous never said anything about inconsistent then. After the 3rd one we change cookers up to now this one is working great :-) Now the lap top has been replaced with in the first few months due to it being faulty never get that brand again. There again no word of inconsistent. We got a hp after that and other then having to spend hours at a time on to tech guys when it go's slow with bugs and stuff its been a great laptop. Unfortunately about 3 to 4 weeks ago i droped it down the stairs i had a palpitation attack has i have heart conditions i was on my way down stairs from resting in my room as i have not long had surgery i jolted and droped it i did not see it fall as i was panicking with myself i have done all the stuff you guys have done with the same ansers inconsistent but the guy who called me was a nice guy i think i was on the phone for 26 minutes anyway i did not get a later after that a manger who i believe to be a good man called me back and said they told him i would receive a response by the end of the week but it never happend the manager read out a later that he found on one of there systems and again they said it was inconsistent with what they would expect to see when lap tops fall down stairs. Know i have never heared so much rubbish in my life what do they expect to see the lap top was smashed badly i am sure everyone would expect to see the same. Its unbelievable to me when we have been shoping there for so long and been solid customers for years and the one time we need there help with a cover plan that we have paid for month in month out and they give us the run when where covered for accidental damage. This is the first time i have ever had a accident like this first claim ever for accidental damage. Its seems funny to me how if its something to do with manufacturers or a problem with software its done right away but if you have a accident you have to jump through hoops doing handstands. adding more stress to someone who already is having health problems. So right now we have no laptop waiting and waiting adding to my anxiety. As of right now the last 3 years of monthly payments of £8.50 where for nothing i would of been much better putting that money in my childrens trust found for there futures hope everyone else has it easyer then me as stress is a killer but if i was you knowing what i know now i would fix twice about taking a care plan thats claims to fix it what ever happens. there is no mention of we may not believe you and you will have to write letter after letter with no end if that is the case. No email has to be in writing. So if your thinking of taking this care plan know this its not insurance you can not go to the financial ombudsmen you have to take it to the small claims court if all else fales. So just think about all of this before taking a care plan that is sold to you as it will fix or replace what ever happens like it was sold to me. thanks guys best of luck