This company is a joke. I have ordered an Xbox bundle on the 23rd of November. After 2 weeks no communication about my item. I have phoned them about 5 times. Each time you have to hold at least 30 min. On last Friday they promised it will be dispatched on Monday. Nothing happened on Monday. Phoned them Monday evening they promised next day dispatch. Nothing again. Today they told me sometimes next week they deliver.When I started to complain the lady on the phone told me do not complain to PCWorld, complain to Microsoft, because they are not delivering to them. I told her when I ordered the item it was in stock. I ended up cancelling the order. When I asked to talk to a manager she told me the manager can't help me. I mentioned her to what should I do now,m because obviously, I will not get the Xbox for Christmas, she told me I have had 3 weeks to decide. This is just unacceptable. AVOID this company. They think customers are stupid. I think they are waiting for the customer to cancel the order. I will never again use PCWorld !!!