I am not one for leaving reviews but with pc world, i have made an exception. everything from I house customer care, to phone support, warranty, etc is as bad as I have ever experienced, my review is not a one-off experience but an accumulation of awful customer care, I will summarise below. 1. sold faulty laptop and refused to replace as I had it over 30 days even though I paid extra for a replacement service. 2. rude members of staff 3. for some reason I went in on Xmas eve into the Friern Barnet branch only to be ignored as I stood at the counter to wait for service. 4. poor support on the phone where they couldn't find the product I purchased in order to offer repair. 5. after having to flag down a member of staff to ask if I could purchase an Alexa, I was told it was sold out, they were to lazy to put sold out stickers on their products, after deciding on a different product i once again stood by the product while members of staff ignored me, after abruptly calling out"excuse me" to another member of the pc world team i then asked if i could have a google home, once again i was told it was sold out, again no sold out sign. these are the most recent issues with pc world. I have dozens more. avoid this company, there are many companies that offer the same products that actually care about their customers.