Worse experience ever Incredibly awful customer service experience! My complaint is regarding a TV I bought 2 weeks ago, I have to say the experience online was seamless: easy and quick process to purchase the item, free delivery during the weekend. So far all good. On the Sunday I was expecting the TV, my boyfriend and I waited all day long the delivery but after 7pm, we realised it was not going to come. No email, no phone call, no delivery note to inform us that we wouldn't be delivered on that day. First frustration: we lost one day of our time off for nothing at all. On the next day (Monday), my boyfriend called Team Knowhow to check what happened on the day prior. He was told that the "head offices" had not yet authorised the process and that we hadn't been charged but that we would receive an email within 24h to confirm the next delivery. Later during the day, we checked: we had been charged. Second frustration: we lied to us. On the next day (Tuesday), I called the Team Knowhow as we hadn't received any email so we had no idea what the situation was. A man admitted the truth: they were out of stock. But good news, they were to receive some stock on the next day. He promised me I would receive an email confirmation wihin 24 hours (again). But we didn't receive anything. Third frustration: we have lied to us (again). On the next day (Wednesday), I called again the same team. Emily from the team informed me that the process had still not been authorised by the "head offices" which is the reason why we had still not received any email...After spending almost 1 hour on the phone, I got her to check with her manager Jamie what could be done to find a solution. Jamie managed to speak to the "head offices" and told Emily I was going to receive a call on the next day to confirm the delivery. But of course, I didn't receive any calls... And fourth frustration: we have lied to us (again). On the next day (Thursday), my boyfriend called and found out we were going to be delivered on Saturday morning. A couple of hours later we receive an email confirmation: great news, we are finally getting our TV!! But... today (Saturday), I waited all morning (from 6am as per scheduled delivery time) for nothing. Still no TV and no news from them. So my bofriend calls just before midday: we will be delivered in the next 30 minutes. At 1pm, I decide to call again. A lady informs me that there has been an issue with the van therefore a delay but no worries "it is a 100% sure" that we will receive it this afternoon. At 6pm today, another lady calls: we won't be delivered the TV today but tomorrow afternoon. We ask what time, they can't tell. We share our frustration, she hangs up (!). We try to call back, their offices close 6pm...What a joke. So at the end, no TV (but charged), 8 phone calls, 2 failed deliveries, 24 hours waiting at home, 7 days of frustration = NO SOLUTION. Can't wait for tomorrow...