Sent my son's 2 in 1 laptop off for repair to Team Know How as it had a cracked screen. Came back. Screen mended, but one of the docking ports had been damaged. Sent back again. Came back with further damage to docking port. Sent off again. I rang head office and it was agreed that as it hadn't been fixed in 14 days I would be sent a voucher which I could use to purchase a replacement. No voucher. but Team Know How said that they had repaired laptop. Went to pick it up today. No repair had been done. They said that the repair was cosmetic so wasn't covered by their policy - even though they had caused the damage. Rang head office, promised a call back today and that my complaint would be escalated. No call back. Told to go back to store which had been processing my repair and get them to issue a complaint. Did so, but nothing can be done as the person who looks at the complaint will not be in until Monday. Rang customer services back while in store. Told to send laptop back again. This is the fourth time. They said that the loss assessor would see if it could be written off. It had already been written off by a loss assessor a week ago. My son has now been without his laptop for over 3 weeks. Please customer services sort this problem out. Also, when you promise to phone back please do so.