Absolutely shocking customer service from the staff at PC world Tamworth. Upon purchasing a laptop, they did not make us aware of the cosmetic damage, as well as the fact that the screen was not working properly. When taking the laptop back, they were unable to fix it as it was a clearance model and therefore we were required to purchase a different model. The staff were rudely questioning why we chose a touch screen laptop, as that is apparently a poor choice, and were using pushy sales techniques to make us buy a laptop. Not only this, but a colleague told us not to ask her questions as she “didn’t know much about computers”. This was absolutely laughable for someone who works at PC world. Finally the customer assistant serving us, spoke to us like a human being and we chose a similar laptop to replace the faulty one. However, when we got home to turn the laptop on, we noticed that it had not been set to factory settings meaning the display model settings and accounts were all still there. We have therefore had to spend the evening resetting the laptop back to its factory settings. This is frankly unacceptable from a company such as PC world who pride themselves on excellent customer service and excellent product knowledge. However, this was not evident in our experience at the Tamworth store and I shall not be shopping there again. I hope this is an isolated incident and this type of poor customer service and product knowledge does not occur at all PC world stores.