Purchased an all in one pc last Monday from Thurrock store. Left it at store together with my other pc for data transfer. Told it would take a couple of days. All staff I dealt with in store were fine and helpful. On Wednesday I thought I would ask how the transfer was going by calling the store. I called the number given on the Thurrock store website. It was a call centre and after 20 minutes and answering numerous questions and pushing buttons actually spoke to someone. Explained I just wanted an update on the data transfer. He tried to contact the store but no answer and in consequence said he would e-mail them to 'phone me. Suggested it would be better to go to the store. No call received. Contacted call centre on Friday, same rigmarole after 17 minute wait. More helpful chap this time, he contacted store who said the transfer was going on but that there was a large number of photographs slowing the process. He could not give me any more information. I would be 'phoned when ready. The next day I decided to visit the store which is a 22 mile drive including the long queue for the Dartford Toll river crossing. They said nonchalantly that the transfer was on going and din't know how long remaining. My complaint is that nearly an hour on the 'phone, £5 in toll fees and two hours driving time just to get the answer to a very simple question. Why is there no contact number for the pc service area or a progress report available on the web. I realise now that I should have read the customer reviews - more than 75% 1 star - gosh that's not good. I've learned my lesson.