So many negative reviews of Currys PC World online...if you are tempted by the shiny new products on display in their shops and by the sales patter, read on and please do not buy from this company. Here's what you should do: 1. Look at their products, check their prices. Currys PC World world are a large company so can get good prices from suppliers. DO NOT BUY! 2. If you prefer to buy from a company with shops, John Lewis will match Currys PC World pricing. If there is a problem they will resolve it quickly and with pleasure, unlike Currys PC World. 3. If you want an even better price and are happy to shop online go to RDO, ao.com, Appliances Direct., Richer Sounds etc They will match the prices and have far better customer service. Why? 1. The Currys PC World sales people are paid incentives on certain products and will attempt to sell in store based on how they are paid, not what's right for you. Manufacturers provide them with incentives to sell their products so this is what will be pushed at you. 2. Most customer problems start once the money has been paid, Currys PC World have one of the worst approaches to customers of any company (check Which! recent worst brands in the UK for proof) 3. If you call their customer service centre, you will always get an automated voice saying "we are extra busy right now so you may have to wait longer than usual". This will happen every time you call so not sure when "usual" is, you will never wait less than 5-10 minutes. You have to press '0' to get a real person on the line and get out of the endless press 1 to hear 7 more options etc. 4. Once something has been agreed with a customer service agent, more often than not you will have to call to chase as there is no action 5. Each time you call you will speak to a different person who will tell you a different thing - this just extends the time it takes to solve your problem. No-one will own your problem and be accountable for solving it for you. 6. Too often to get a problem solved, you have to threaten small claims court or push really hard to make them accept there is a problem they need to solve. It is their responsibility to solve it if you bought from them. 7. There is no way to escalate a problem if you are treated badly so you will end up frustrated and upset. 8. Currys PC World will attempt to deny responsibility, fob the problem off to a manufacturer and generally treat you and your situation as unimportant. Most of us in the UK work very hard to earn our money, and we get a bit excited when we buy a new computer, home appliance, tablet, TV or something else. It is completely wrong that this company treats us all so badly once we have spent our hard earned cash with them. They do not deserve to have you as a customer, and they have wronged so many of our compatriots I urge you to spend your money somewhere else. The only way to make a company like this change the way they think of us is to stop buying from them. When the sales numbers are bad they will be forced to improve. If you read this and don't buy from them, you will be helping to force that change. Just read the bad stories on this site and many other about Currys PC World and imagine it was you, your Mum or Dad, your Gran and Grandad, your best friend, your son or daughter who had been treated so badly. It's simply not right. My own recent experience? A 10 month old laptop, hinge came out at the back exposing the electronics, clearly a design problem. Took it into the Ealing Broadway shopping centre Currys PC World to show Fahad, the duty manager. He agreed it was not caused by me and took photographs. He then told me in a follow up email it was Samsung's issue not their's - wrong. He also told me Samsung said I had to pay £90 for a technical assessment. Sale of Goods Act says the contract is with Currys PC World as it was bought from them, not Samsung so their legal duty to accept and look into the issue. Had to then call customer service. A technical guy, Vic, said "I see why you are frustrated, if it was down to me it should just be fixed'. Instead of arranging someone to call me as promised, nothing for a week. Called again, John in customer services said 'the store should have taken it, they need a good kicking'. Did he really say that? Yes! Went back to the store...told Fahad he had to phone central customer services, actually had to really tell him he had to do this as he was not very interested. I heard him on the phone 'the guy is talking about legal action and making a real fuss'...charming. How about just focusing on solving the customer's problem? I was then asked to pay £50 for Currys PC World to do an assessment. One month of no resolution so far and have been told completely different things by 3 different Currys PC World employees - staggering. Now I am without the laptop, makes running your own business quite hard. We'll see what happens next. If you decided to read this review to the end (it's long I know), and you now decide to spend the money you have worked hard to earn somewhere else, it was worth me writing this review. We must fight back against poorly run companies like this, there are other companies who understand that if they treat you well you come back again and again to spend more money. Often it's only when there is a problem that we find out if a company cares about their customers...with electronics there will always be some problems so please consider this when you decide where to buy. Having to become forceful, assertive and fight so hard to get Currys PC World to take ownership and action is just plain wrong.