I would give them zero if I could. I brought a gaming computer costing £1300.00 on 17th Nov 2018, I have only had it for 3 months and it is displaying several faults. I have taken it back to the store for a refund/replacement as it is still within the 6 months guarantee period, to be told that after 30 days, all they can do is try to repair it, and only then will they replace it, which is totally against what the Consumer Rights Acts states they must do. As I had not choice I left it with them for a repair, two hours later they rung me to say that they had tried the computer and there was not a fault on it and there was nothing more they could do. I went back into the store to explain that I was not a liar, and that I had experienced faults with it, and that by not giving me a replacement or refund they were in breach of the Consumer Rights Act. The person serving me was extremely rude, condescending, obnoxious and said sarcastically "where did you get your information from, Wikipedia" to which I replied "no Gov.UK, Citizens Advice, and Which, surely they cant all be wrong". He then started sprouting a lot of rubbish about its not their policy to exchange/refund etc etc. At this point I was so incensed and angry I told him I wasn't interested in hearing any more from him, took the computer and left. I had my 13 year old son with me at the time who was very upset and distressed and actually said "mum that man was so rude to you". NEVER EVER EVER EVER BUY FROM THIS STORE.