So we order an item to the value of £1449 which my daughter saved for 12 months for and needed for her ALevels. We receive notification to say it’s ready for collection , to then when we get there say there has been a problem and was not barcoded so a refund will be given taking 14 days I spend 2 hours on the phone to customer services - promised 3 call backs and nothing resolved! I go to store - where they have 3 in store - to be told sorry I can’t give you this product ! So no refund or exchange ! I state customer rights etc to end up with being in the store for 4 hours to no refund and no exchange to the police being called to have to go back in tues to sort !!!! Please avoid especially Kettering branch where to be fair staff was really good but the manager - well in tears saying his quitting his job to being a coward and calling the police!!! Police who actually agreed they was in the wrong by all affairs !!!! Disgusting - daylight robbery