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Mason Ray
Purchased a Logic washing machine which was faulted with a large piece of plastic in the waste pipe from manufacturing which prevented the drainage of the water. Rather than replacing it, Currys sent a repair operative from "cowboy plumbers" who wanted to cut off the pipe behind the plastic piece and then using tape and jubilee clip to attach it to my undersink waste pipe; I told him where to go. I lost a days salary in order for "cowboy plumbers" to suggest a nonesense solution. Ten days after the original delivery, Currys exchanged the washing machine. I complained to Currys and they offered £10 goodwill; obviously I refused. They did not care in the least that I had been badly inconvenienced and had lost a days salary; the two emails I received were very identical template responses. Never again.
5 years ago
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