T Needed a Toner Cartridge and a Cooker hood so popped into PC World/Currys in Highgate Birmingham. Walked around the store looking for someone to help but no luck. Waited in line at the counter for ages to find out that both things were not in stock and that I could not order from the store as it would not give me the online discount. Had to go and find a computer and ordered them online. The toner could be ordered and collected but the cooker hood was only available through delivery!! So after receiving six (6) email regarding just the toner I went to collect it and was told that I needed the credit card it was ordered on!! Lady serving me told me that this was mentioned in the emails!! Which one?? so much information to go through in the six email!! This is not the first time I have been disappointed by this store, I have previously shopped here and I have had to wait for long periods or leave as no staff were available or the item I wanted was not in stock. The amount of time it takes to make a purchase is just silly in this day and age. Improve or lose! Judging by the reviews (77% -1 Star) on here and other sites, I think that it will not be long before we lose another Electrical Retailer. It might even get better if you were just online!!