We purchased a laptop in store last year. We were mis sold an office bundle and protection for the laptop which they claimed was ‘the best price we could get’ we went home and found a better deal for £30, about £300 cheaper than what we bought instore. So the next day we went back to return all the unwanted products to get a refund and cancel the rest of the credit agreement. We were told that everything was sorted and we would get a refund soon. Now, 10 months after we thought we sorted everything, we are getting constant calls and emails from the credit company saying we still have outstanding payments that need to be payed immediately. We went back in store and the team were beyond useless and said they couldn’t do anything, call the credit company back. We were sent from the credit company back to the store and back again ... FOR DAYS. We went back in store after 3/4 times and told them to sort it out or we would take it higher up. It turns out Curry’s PC world had incorrectly refunded our products in the first place so instead of refunding us the £100 they owed us and cancelling the rest of the credit, they kept the money and excepted us to keep making payments. Because they messed up and couldn’t admit to it they are now keeping the rest of our money and said we have no option but to keep paying the credit off as it can’t be refunded now!! Wasted hours of our time and still couldn’t sort the problem out!! Absolutely useless company with no care for the customers, just for their money. Don’t ever buy from them!!
5 years ago
PC World has a
1.6
average rating
from
318
reviews
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