Shockingly rude and flouting the law ! I recently ordered a Samsung Monitor online from PC World and when it arrived I changed my mind seeing the quality of picture. I phoned them very next day and I was told that once I have switched it on- it is used and can no longer be returned. I explained that how am I supposed to inspect as per Distance Selling Regulations without switching on an electrical item? My packaging is untouched and it is as new. I asked to speak to senior manager and the lady on phone was rude and told me that there is no one senior. The answer is it can't be returned and you can do whatever you can !! I spoke to Citizens Advice Bureau and was told it is totally against the law and should phone them again to remind about the law. Even after phoning them twice and waiting for 30 mins on hold- I was told it is not going any forward and there is no process to escalate the process and that is final and I can do whatever I can. Avoid this company at any cost !!