After waiting ages for an answer, I finally got through a member of your customer service team (Yasmin) who did not resolve my issue, was very rude, arrogant and dishonest. I explained that I received an iwatch, which was ordered to store and after taking it home to inspect I was not happy with the state of the packaging! The box had marks all over it and one of the corners is squashed! I was worried about how the watch was transported and why it looks so abused? I paid £529 for the item, I did not expect such poor packaging. This was supposed to be a gift. The item was stored in a cupboard along with other deliveries but had no outer box to keep it safe (Yasmin explained that it should have been packed in another box but it was not). I also had to ask for a bag in the shop. All I wanted from customer service was to be provided with some recognition / solution to the problem. I needed the gift for my partner’s 30th Birthday so had little time to deal with returns and getting a new item sent . I was willing to accept the iwatch in return for compensation but needed to know if this could be approved. If this wasn’t approved I would have ended up returning the item and purchasing elsewhere. Yasmin explained that this could not be done until images were seen which could take up to 3 to 5 working days for my email (separate to the phone-call that I waited for). I then explained that I had already sent an email to customer services yesterday and was still waiting for a reply. So I expected Yasmin to easily search for the email, however, she refused and said it was not possible. HERE IS THE FRUSTRATING PART. I rang again and got through to a lovely guy and explained my issue! I didnt even have to ask if he could access my emails, he just automatically offered to search for the emails and was able to see all emails that I had sent within second. Apparently Yasmin from “Team know how” is not part of the email team from “Team know how”. Yasmin answered the phone with a “Team know how” greeting but then proceeded to say that she was just customer service and did want to reference “Team know how”. Very inconsistent customer service help which led me to having trust issues with the solutions Yasmin was providing. I just don’t understand why she chose to lie. I waited a long time for phone call answer then to be told I was going to have to wait another 3 to 5 days just so the images of the package could be seen. I am very unhappy with the overall service. Yasmin was quite rude, inconsistent with explanations and even advised me to seek third party advice on the issue (really?). I asked if I could speak to a manager, but Yasmin did not assist with this request. Apparently, Yasmin said she had all the authority, therefore, I didn’t need to speak to a manager.