I bought a couple items on promotion with a free gift, and when they were received the promotion items was not included. I rung up and was told they would be issued separately next month. I chased again in a month and was told there was a delay and it would be within 10 days. I chased again after this time and now it was oh it should have come by now I'll put a request in and you will receive it within a few days. Chased again after a week, same reply again. Chased again in another week, oh it's not working is it, let's try a new request processed a different way, we'll ring you back today. Nothing. Chased again on resolver and told oh you are not eligible for the promotion, when they obviously have not read through the case reference numbers at all and there is no mention anywhere in their terms and conditions why I would not be eligible. Their service is a farce, they are happy to run promotions then not stick to them, and quite frankly lie to customers. Had the same issues with price matching - oh we don't price match them for whatever reason. I honestly don't remember the last time I wasted so much time just asking for a a shop to honour it's own advertising! I will never go near this store ever again. Any positive reviews must not have had to actually deal with customer services!