In September of last year I bought a flat screen television on behalf of my elderly mother, who lives on her own and relies on her TV for entertainment and radio. After 6 months, in March of this year, the TV just stopped working. I took it back to the store and they returned it to be repaired, which they apparently did and I picked it up one week later with a detailed description that they had repaired the faulty components - the mainboard; hardly filling me with confidence that the goods you pay good money for need this type of component repaired within 6 months of purchase. Two days later the same thing happened and the TV went completely blank again with loud crackling noises coming from the TV as though it may burst into flames at any second. After phoning the head office repeatedly, asking for someone to call me back to discuss my options (but no one ever did) I took the set back to the store for a second time explaining that this had happened and frankly this was unacceptable and a hazard and they have refused to replace this faulty set and to send it off for repair once again, leaving my mother without a set once more. They point blank refused to replace this set and I will NEVER be shopping here again. I have found their customer service shocking and their attitude towards the people who spend good money in their store unacceptable. I fully intend to find out my consumer rights and take this further but would urge people to go to reputable firms to purchase their electrical goods.