I went to currys pc world yesterday in Crawley. I walked in to purchase a product which was about £160 +. I needed to speak to a sales rep or staff member to make sure I will buy the correct item. I waited about 15 minutes for someone to make at least eye contact or a staff member to walk round the area I was in. Most of the staff members were standing round chatting,oblivious to their customers in their store. I think the customer service is awful. We walk in to spend our money and the staff don't have the urgency or the drive to come and help or at least ask if you need help. This has happened on many occasions in this particular store and I usually just walk out. I must stress though,when the member of staff did come over he was ever so helpful and will give praise were it's due. One reccomondation I would give is train staff to be more aware of the customers and acknowledge us when we in the store browsing or need help.