Ordered laptop online and arranged to collect in store at Lincoln Tritton Road, August 29th. This was documented in email received from PC World/Currys on morning of August 29th. However, then received a further email (to my surprise) to say item would be delivered to home address three days later by DPD on Tuesday Sept 1st. This had not been arranged by myself when I made the order online. It was 'Pay and Collect'. At this point, I had paid but no laptop. I felt I had been duped by the company and had paid for goods which were non-existent (ie not arrived when promised) Visited Lincoln store on the afternoon of August 29th : first assistant I spoke to was surly, rude and unhelpful. Told me to take a seat and that I would have to wait 90 minutes whilst she contacted customer service by phone. I was astounded by the rudeness. Totally unsympathetic. Then spoke to assistant manager, Rick, who was a little more helpful. He located a parcel sent to store but in the name of someone else who shared my surname. Told me to wait until the item arrives on Tuesday Sept 1st or does not arrive at my home address. Requested a refund there and then. Unable to do this. Manager failed to take any of my details. Merely asked me to return to the store on Tuesday, Sept 1st if the item is not delivered to my home address. He acknowledged there was a mix-up but was reluctant to assist proactively. And so it goes on. Perhaps this qualifies as the most abysmal service for an online order of all time. One star? Seriously, from my perspective no stars. No laptop and no refund (£388) as of 29th August when the laptop should have been in my possession. Legal action looks likely through Trading Standards and relevant ombudsman. I may consider contacting the 'Lincolnite', a local online newspaper, to document my experience and the abysmal level of service.