I am so upset and angry with PC world. I bought my daughter a Laptop last year when she started Uni. I'm a single working parent on a limited budget so had to take out a payment plan to afford it. This year my daughter had to come home early due to Covid and she was doing her distant learning from home so the Laptop was a necessity. In June it stopped working, just wouldn't charge up at all so as it was under warranty we took it back to the store in Farnborough Hants. They said it was probably the internal battery so sent it off for repair. In July we get a text saying they are sending it back unrepaired saying "the damage was external and caused by the customer"?? I went to store to argue the case as it certainly wasn't damaged by us and was told it was on its way back and they would look at it again in the store. In August I returned to the store to find out what was going on, Still no Laptop and no one appeared to know where it was ? Eventually they managed to track it down to the delivery depot and after a lot of discussion they admitted that the shell was damaged in transit and that it would definitely be repaired fully including the damage to the shell. Last week 4 MONTHS LATER !!! I was texted and told it was finally ready for collection. I collected it and in good faith sent to my Daughter who is now back in Bristol for University. Guess what ? Its still not working. She's now in tears as she starts back next week and without a Laptop cant do her course work. PC World you have been taking my payments plus Interest for a year now. Do the decent thing and replace this laptop so my daughter can get on with her vital work that she is already behind with. Absolute shambles of a company. Worst customer service I have ever experienced