OK, i’ll admit that I was really impressed when pedestal source contacted me with a YouTube video of an employee measuring the finished product I had ordered just to verify that it looked good before shipping it out. I thought that was such a touch of class. However, I was not pleased when the item arrived at my House. The pedestal was intact, but the base had several hairline fractures that made me question whether or not it would hold the 200 pounds pedestal source claimed it would. Upon ordering the $220 pedestal, the operator told me that it would be another $250 to ship it, which I suppose wasn’t surprising. However, I asked him what happens if the item arrives damaged or something? Or the product is faulty in anyway, he then inferred that I would have to return the item for them to be able to replace it. When I asked who was the $250 return shipping bill, he would not certify that the company would cover it and that it would fall on me. I was nervous, but I thought to myself, what are the odds something bad would happen? When that I opened the box, which I recorded with my cell phone, just to document the fracturing, I was prepared to contact the company. But then I thought, This whole return process is not cost efficient enough. At this point, I guess I’m stuck with a fractured pedestal. Oh well, I took a chance with pedestal source and it didn’t work out. My bad.