Just a brief note to thank both Michaella & Amber for their help with my two recent purchases. My purchases were, Waterman Ball Pen in both the Hemisphere & Expert Series and a number of refills and Waterman Ball Pen in the Expert series, again, with refills. I am extremely grateful for the time and patience from both Michaella and Amber. The way I was dealt was exemplary. The address and name details on today's delivery were absolutely clear and correct. Thank you. I wish you well. My experience speaks highly of your standards. Unusual in today's hurried World but very much appreciated.