In the competitive online world it's nice to find a company that retains its personal qualities and makes sure its customers are happy. It's nice to know that they take their reputation seriously and strive to provide excellent service. We all know what may be a small purchase one day may well be a large one the next. When it comes to writing it's important to know that the pen you buy is from someone who understands the products they sell so that you get what you are looking for even if you don't yet know exactly what that is yourself. With their great personal service like this available online its good to know that smaller specialists like Pen and Paper still exist and can be counted on.