THE WORST EVER GARAGE EXPERIENCE! NEVER EVER USE IT.
They have been repairing our car after the car accident for FOUR months, being chased by myself every month and extending the "fixing" deadline further and further every few weeks. They never contacted me back on the planned "repair day"; I could never get hold of them via phone, spent hours and hours calling their repair team, and ended up with nothing. They never aswered my emails. All you can do is get in touch with another department that cannot assist you with your inquiry.
We have asked them to change the number plate before the car MOT after the car repair, and they have not done it. Plus, they have not repaired the car properly: they left the wheel-arch on the nearside broken, resulting in an MOT failure, and tried to return the vehicle to us this way, charging for the MOT failure!
I would love to underline that they failed the MOT because the wheel caught the wheel-arch on the nearside (which they failed to repair) and the number plate we requested to be swapped (which they failed to exchange). On top of all that exclusive experience with them, they charged us:
- for the MOT, our vehicle failed due to their negligent and unprofessional repairing service attitude;
- the car delivery service as they failed the MOT and the car could not be driven back!
I STRONGLY DO NOT RECOMMEND THIS GARAGE FOR ANY SERVICE AS THEY FAIL TO PROVIDE QUALITY REPAIRING AND CHARGE YOU FOR THEIR OWN MISTAKES.
2 years ago
Pentagon Group has a
2.2
average rating
from
11
reviews
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