Great customer service, harness is very good quality and looks like there’s room for Bobby to grow. He’s a puppy so growing fast ! I was initially shocked by the price as he’s a puppy but if it’s just a case of replacing one element it’s not too bad. Postage is a big steep and it would have been better to be able to go and try the harness on and also save on postage. On the whole pleased with harness which works well for my Cavi. Shame it’s not crash tested as I now have to go through the same process to find a good quality harness for when he’s big enough to ride in a booster in the car.