terrible service, I'm was planning to change my house windows so I have sent them an email with all the dimentions and pictures of the windows that I need to change they were 8 windows in total, I went to the showroom in Park Royal and I meet Julian, we discussed all the options then we left waiting for the quote, we didn't get any respond so I give them a call, they told that Julian on annual leave but I can try to call him which he did not answer, I called back and sent the same information to Klaudia and I didn't get the quote from her I called back then Oliver told me that Klaudia on the annual leave also so I sent the same information to Oliver and quess what I DID NOT GET the QUOTE YET! it's almost two weeks now, So if they are not able to handel a quote properally so how they will handel the windows, I think they are unreliable so I've decide to share my experince with them