I can't believe I was foolish enough to give these people another chance. After my bad experience with their "Loosie Stick" brand I ordered ten of their BLOW" disposables and this time four of the ten weren't charged. This time I went through all the rigamarole they put you through--opening and trying all ten as soon as they arrived, putting in a claim for replacement the same day they arrived, sending the defective ones back at my own expense--and guess what? They still refuse to replace them. They do not seem to understand that not everyone has computers with cameras, nor does everyone have a cell phone. Imagine any other business making these assinine demands when you try to return a defective product. This has been an expensive mistake on my part trusting them a second time.