This would have been my first time doing business with this company. Although their prices are competitive, the level of customer service doesn't warrant my becoming their customer. I tried to set up an online acct several times but to no avail. Error message "could not create customer" pops up after each attempt. I called to place my order over the phone, but they don't accept phone orders. I inquired about the glitch on their website and asked whether they have a technical support department; they do not. Red flags are glaring at me so I will save myself unnecessary stress of having to deal with such incompetence.