I'd had great service from PerfectVape through multiple transactions. But if you get a defective product the great service disappears. In my case, two of the Loosie Stick disposables in a ten-pack weren't charged. Dead batteries. Seems like it would be pretty easy for them to replace them. You know, like any other retail place--online or regular store--would. But no. First you get an impersonal form letter type email saying that you have to send a "video" of you puffing on the dead e-cig. I'm not kidding. I can't even imagine how a person would do that. But then, video or not, they refuse to make it right if you don't make a claim within 48 hours of receiving the defective product. I'd ordered a ten-pack, remember? That's the equivalent of a carton of cigarettes. I would be expected to open all ten e-cigs and smoke them in 48 hours. It's not their fault that the two Loosie Sticks weren't charged. Stuff happens. But demanding customers jump through these ridiculous (and impossible) hoops is just plain poor customer service. They should stand by their products. And they certainly should value repeat customers. Be warned.