Made a large order over £245 received all items bar one messaged them as soon as opened they point blank refused to help or communicate and resolve, wont refund and wont send item out got threatened saying they have cctv showing they sent item which i asked to see and refused i also asked for higher manager or director to call me or someone else to speak too refused to pass me on or give me any details or any call back, said basically the parcel was weighed and sent and now helping no more and closed me down even though i done all i could to sort out oh and they aske dme for a picture of the missing item in the box which wasnt in there god know why and how can i take pics and videos of me opening parcel before i even know thta anything may or may not be missing ??? absolute jokers of a company stay clear some items seem cheaper but if dont send you will not get any help customer service stinks and apparently she was the complaints manager and said noone higher and her decision is final pathetic company :(:( do not shop here unless want to spend hard earned money to lose it . Items i did receive was fake and not even sealed etc