I'd ordered from Perfume Click through Amazon before, never had a problem. They didn't have the product I wanted at Amazon this time, found out they had their own website, ordered directly from them. When my order of 5 bottles of cologne arrived, they'd packaged it in a flimsy box, no other packing, inside a plastic bag. When I cut the plastic bag open I could smell my cologne in the bag, discovered one of the glass bottles had broken, ruining the boxes the other bottles came in and spreading glass shards and cologne over everything. I took pictures of the whole mess and emailed Perfume Click, asking for a replacement of the broken bottle of cologne. Meanwhile, I carefully cleaned up the remaining bottles (discovered 2 of the caps were also damaged) and waited for a response. Their response was to issue a refund for the broken bottle, said it was their policy to refund, not replace. Their refund ended up being for less that what I paid per bottle. So, not only am I out that bottle of cologne, I'm also out hard-earned money that I paid for it. I wanted 5 bottles of cologne, I ended up with 4, and a partial refund for the 5th. If I could do more to blacken the eye of this company, I would.