I recieved 2x Xmas presents both for my parents. Upon arrival i checked the goods and something seemed amiss when i heard a rattling in one of the boxes that had 2x engraved wine glasses in a box. One of the glasses had completely shattered because of insufficient safe packaging to protect the glasses and there was no "Fragile" sign on the box. The other package arrived perfectly fine and everything was in one piece. Got on the phone to customer service straight away and they're sending out a replacement glass before Xmas comes so I'm hoping upon arrival of the replacement that I can give one whole present and not just one intact and one shattered glass. Overall service was good but there can be some improvement made on the safe packaging of fragile goods and enforcing fragile labels on the boxes so the couriers know they can't be thrown around when being handled.