I loved the item however the chosen delivery service threw my item over my fence resulting in the breakage of my $100 order. When I let the company know I hit a bit of a brick wall. Eventually, I was told if I agreed to pay for postage again the order would be redone. Not acceptable and I received a hostile email stating I should have taken out insurance. Looking at how the items were packed I'm not surprised they broke even if they weren't thrown over my fence. I provided evidence via photographs but only after a google review stating the facts did I get an offer of replacement. too late for my event and I will never recommend or order from this company again,
2 years ago
Personalised Favours has a
4.9
average rating
from
2,547
reviews
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