Placed an order for a personalised football gift on 11th October and payment was taken from my credit card, it has been in 'Pending' status since then. No response to a question raised on the order page a week ago, and attempting to send an email to the sales email address on the Terms & Conditions page resulted in an "Address not found" error. Waiting for a response from the customerservice@kornit.com address, but not hopeful. I was taken to this site from a link on the Leeds United official web store. I am very disappointed that the official store would endorse this sub-standard 'service'.