Very confusing when ordering personalised t shirt, as it asks twice on the page the name & number but this is NOT to confirm. I ordered the large mens Reading FC official t shirt, but the confirmation DID NOT confirm the name or number ordered. When the t shirt finally arrived in a black plastic bag, it just looked liked it had been thrown in (by the machine!) & there was NO invoice or paper to say where to return the t shirt back etc! The t shirt was actually a medium size, but did fit my partner but I ordered a large for it to be baggy! The name was NOT in line over the number as it looked on the website & was very unprofessional. The lettering was suppost to be in red (the same as he Reading FC badge, but arrived with a BLUE Reading FC badge & blue lettering & number. The t shirt quality was extremely cheap & was definately NOT worth £19.99 + p&p! I've ordered personalised t shirts before from other sellers & they are far better quality for nearly 1/2 the price! This was a Xmas present, so there was NO time to sort the item out & they appear to just communicate through email & have NO persons to talk to directly. I will not be buying from this company again or recommending them. I also ordered items directly from the Reading FC Megastore direct & all the items arrived much quicker, in better packaging & an invoice including where to return the items back to. However, my partner was delighted with the READING FC Megastore Direct parcel, so no need to return the items! I did also ring the Reading FC Store direct before purchasing the items from them & they were extremely helpful & friendly......Unlike Personalised Football Gifts. The only thing that I guess was 'official' was the badge, but definately NOT the quality of the t shirt (it was unbranded inside!) Avoid & save your money!!!