DO NOT USE THIS COMPANY!!! I order two personalised bottles of water the 23rd December and paid for the express delivery to get it in 2-3 working days. I needed the items for the 31st December, todays it's 6th January and I am still waiting. When I purchased the items I made sure there was not any restriction to receive them on time. Personalised Football Gifts did not publish any information on their website about closing their business for the Christmas holidays or that the bottles would not be ready to be delivered in 2-3 working days. I contacted them the 30th December asking for an update and i got an out of the office response saying they would be back the 2nd January. Fair enough it is Christmas, but do not mislead clients to buy products from you and charge for a express delievery when you will not be able to deliver the items on time. After writing to them at least 5 times they have only answered once saying they are back and that they would send the bottles. They have decided to ignore me when I asked for a refund as they made me pay for something they could not provide on time. Really bad service. Really angry because they ruined it for me and my nephews. Do not trust them.