The item received was not as pictured. I had ordered a chain with heartbeat which had a heart along the chain but the item I received had only the heartbeat & no heart. I had also asked for it to be engraved as it was a chain for my mother in memory of my sister who passed away last year, I understood the engraving might have been hard to do due to the product size but I received no contact to say of it could be done or not & just arrived not done. I kept the item as the timeline to get something else would have meant missing the occasion to give it to my mum but I would not be purchasing from this site again.