Dog sat for my partner who forgot to give me steroid tablets for one of the dogs before she left for the US. Got a prescription from the vet so I could get some posted as live quite a way from her vets. Local vets were out of stock so I ordered via pet drug online. Attached the prescription and paid for same day courier. It took nearly two days for them to email me to say the prescription was for the drug itself and not the band name they stock. It is the same drug and states the name of the drug on the pic on their website! Rather than argue I got another prescription issued and sent it straight through. Despite having paid three days prior they wouldn't rush the delivery and so it would have to wait until Monday. After several days of the dog going without meds I drove around until I found a vet who could fulfil the script, at 10 times the cost of what I'd paid pet drugs online. Tried to cancel my order only to be told it was in process and would be dispatched first thing Monday. It's now lunch time Tuesday so I've spent 30 mins on hold to be told they hadn't posted it after all and I was able to cancel the order. If this wasn't medication this level of customer service would be acceptable, but they are making promises they have no intention of keeping, which could harm our pets. Will never use again.