I ordered a 5litre container of deodoriser for my recently installed artificial turf as it was getting quite stinky from my dogs use. I remembered when I placed the order that it said I could expect delivery within a week or so. Well, 3/4 weeks had gone by...no delivery. I called to Petlab to query if my order had been dispatched and I was told it had left the facility a matter of days after my order was placed. Without hesitation or query Petlab took control and immediately organised a new order. Absolutely exceptional service. Thankyou ever so much. Certainly 5 star service.