Product ok, doesn't stop cats from using the spot but Cleans the smell. I've been a long time customer, this was my second time using the concentrated bottles. In the past I had issues with their petlab bottles leaking out, this time it was a concentrate product that was made per introductions based on the bottle size. There is no notice to 'use pet lab only bottles' - yet they are claiming they not at fault even though I have documented this happening EVEN with their own bottles. The situation has been so badly handled I'm disgusted and hurt. A year of supporting the business only form them to side step their responsibility. - the product leaks out of WHATEVER bottle it's in. It's happened in THEIR bottles. I used this same bottle with my past order of the concentrated product and it didn't leak, so it's NOT the bottle, it's the product. I loved their products, they vegan and few are. Now I have to searching for something new to try because I lost all trust in this company to do the right thing. I will be contact fair trading and whom ever I can. This issue could cause serious issues for someone else and they just want to ignore it. This is not ok!