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David
Took out a repeat order back in Sept, went to the site to order the item again (having forgot there was a repeat order setup - absolutely no indication on the product page that I have a repeat order setup for the same item), moved house last year so changed my address in "My Account", received new item. A week later get mysterious emails from Amazon to tell me there's a delivery on the way (to my old address) from Shipping Pet Brands Limited. Who are Pet Brands? I'm still not sure - I think Pet Supermarket just drop-ship from legitimate stores. Spend an hour calling various numbers to ultimately find that Pet Supermarket are the ones that are sending this - explain the change of address (from 4 months back, and that I've updated my address in My Account - removing the previous one over a week ago) four hours before the item gets delivered at left outside. Explain the situation via back and forth emails, each time I get "we would not be able to assist further on this matter" - despite the issue being with their website. Warning: Who are you doing business with at Pet Supermarket? The website states "© 2021 - 2025 Speciality Stores Limited. All rights reserved. Paws is operated by Speciality Stores Limited, a limited company registered in England and Wales with registered number 09158618" Companies House shows the last accounts were filed were for 2021 - and Case number 2 — Creditors voluntary liquidation - Commencement of winding up 9 December 2023
1 day ago
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Pet Supermarket has a 2.2 average rating from 35 reviews
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