Ordered my dogs food on 17th Nov, received the normal acknowledgement but nothing else. After waiting more than 20mins on the phone spoke to someone on Tues 21st Nov. After this received an email around warehouse issues. Still no action by 23rd nov so managed to call again and after 20mins or so spoke to someone who assured me it was being dispatched that day by DPD 24 hr. No confirmation of shipment received, so contacted on the 24 th after the standard 20+ min wait to speak to someone, they did not know what had happened but once again I was assured that it would be dispatched that day with DPD 24hr and confirmation would come via email. Here I am on 25th no information and trying to contact by phone it appears conveniently that they have yet another technical issue so phone lines are closed. Also not received any response to email after 72 hours!!!